Please contact our team if you have any questions post reading the information below.
- If you are struggling with the registration process, please refer to this guide:
- Why does my coupon code not work?
- Where to apply
- Coupons associated course
- Coupon may have expired
- Why is my course more expensive than the listed price?
- Ensure you have the correct amount of items in your shopping cart
- What do I do if I have registered from the wrong course?
- Please contact the First Aid Alive team to assist in enrolment of the correct course
- Can I register for multiple users at one time?
- No, individuals must register themselves
- I’m having trouble answering course exam questions
- Please contact the First Aid Alive team to help you to understand exam questions
- You can review questions at the end of the key exams to confirm which answers where answered incorrectly
- The training website has become unresponsive, what has happened?
- The training website is only available between 6am – 11pm AEST.
- What is the difference between HLTAID011 and HLTAID012 courses, I’m not sure which one to enrol in?
- The different between HLTAID011 (Provide First Aid) and HLTAID012 (Provide Emergency First Aid response for Education and Care Setting) is that HLTAID012 is for childcare workers, kindy teachers, after-hours school care, or anyone under the childcare act
- How many years are HLTAID011 / HLTAID012 courses valid for?
- 3 years from date on certificate / statement of attainment
- How many years is HLTAID009 (CPR) valid for?
- 1 year from date on certificate / statement of attainment
- Do I have to enrol in HLTAID009 (CPR) as well as HLTAID011 / HLTAID012 courses?
- No, HLTAID009 (CPR) is included in both courses. Do not add this course to the shopping cart.
Thanks for choosing First Aid Alive as your training facilitators.